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Technical Support for Microsoft with Italian+relocation pack open_in_new
explore Lisbon , Portugal
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DESCRIPTION
Are you a native Italian speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!
What you'll do
- As a Technical Support for Microsoft, you'll support deliveries;
- Work with customers to resolve technical customer issues on the Partner Center Platform;
- Determine technical support Pain areas while working with Customers;
- Provide feedback and details to Technical Advisors and PG teams;
- Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
- Maintain technical skills through completion of ongoing readiness and Platform training;
- Participate in the creation of future Microsoft support capabilities for the cloud.
REQUIREMENTS
- Native Italian speaker;
- Fluency in English (minimum B2);
- Customer service experience (in technical support environment is a plus);
- Troubleshooting mindset is also a plus.
