Instapro Group is a leading technology company dedicated to improving how people hire and work in the building and home trades industry. Operating across multiple European countries and Canada, the company connects homeowners with skilled professionals for renovation, repair, and maintenance projects.

 Working as part of the Customer Service Department to provide the best level of support to our customers. Your duties may include any aspect of customer service and support, including (but not limited to):

• Acknowledging and answering customer requests coming from various channels (for instance email, chat, contact form, calls);
• Managing back-office activities that may result in outbound calls;
• Making outgoing calls to promote our product, to ensure customers are successful, collect feedback/ data or for other purposes to support the company strategy;
• Maintaining customer records via the internal CRM;
• Delivering against objectives, policies and deadlines set by your manager;
• Giving transparency about your day-to-day work to your management;
•  Providing feedback to help improve operations processes;
• Escalating enquiries to the appropriate team, when necessary.

• Proficient level of Dutch speaker
• EU citizen
• Interested in working and living in Lisbon, Portugal
• Good communication skills

• Complete relocation package with flight reimbursment and airport pick-up,
• We take care of all the important formalities such as immigration registration, social security and tax number, and inform them how to open a Portuguese bank account,
• Annual flight home,
• Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments,
• Accomodation included for the whole time of the contract,
• Christmas, holiday and meal allowance + productivity bonuses