DESCRIPTION
Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Polish speaking Back Office Gaming Support Specialists to join their team in Sofia, Bulgaria!
About the company
Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
Assist our players with any issues they might experience or report
Focus on the player and provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Work with our team to improve our processes
Candidate profile
Fluency in French and a good command of English
Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
Player empathy and understanding a player’s perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team’s success
Employer offers
Relocation assistance
24/7 Flexible working hours
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
About Sofia
As Bulgaria’s capital, Sofia offers a vibrant blend of modern amenities and historical charm, with affordable living, excellent transport, and a growing international community. Enjoy scenic mountains, rich cultural heritage, and a lively city life while building your career in a flourishing tech hub.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5
REQUIREMENTS
Non-Negotiable Requirements
English minimum B2 level
Valid EU work permit
Clean criminal record
Role: Back office Gaming Support
Language: French + English
Location: Sofia, Bulgaria (on- site)
Start Date: 09.09
Scope:
Customer care and non-technical troubleshooting for Google Play Store, gPay, Google for Families, Books, Movies etc. via phone/chat/email.
Monthly Gross Salary: 2500 BGN + performance bonus up to 300 BGN
Welcome Bonus: 3000 BGN. The welcome bonus will be paid in 3 installments, with 1st, 3rd and 6th month
Working Hours: 00:00–00:00, Monday–Sunday -8hours
OFFER
Benefits / Relocation Package
Airport pick-up
Flight tickets up to €150 (reimbursement)
Up to 21 days in hotel/apartment booked by Telus (covered by Telus Digital)
Housing support in Sofia
300 BGN monthly gross accommodation allowance
Contract: TBC
Training: 2 weeks onsit
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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