Customer Service Agent – German Speaker - Airline Project

Foundever is hiring German-speaking Customer Service Agents to join the baggage services team of a leading international airline.

This is a stable project with structured training and real opportunities for contract extension, within an international working environment in southern Spain.

Your responsibilities

• Handle inbound customer calls related to baggage management and tracking

• Provide clear, empathetic and solution-oriented support in German

• Accurately record customer information in internal systems

• Represent a major airline while ensuring a high-quality customer experience

What we offer

• Initial 4-month temporary contract, with real possibilities of continuation

• Full-time position: 38 hours per week

• Salary: €1,593.39 gross per month (German language bonus included)

• Working hours: 12:00 to 20:00

• Work schedule from Monday to Sunday, with alternating weekends off

• Fully paid and structured training (24 days)

  - Training start date: 29 June 2026

• Onsite position in Seville (Los Remedios)

  - Possibility of remote work 2 weeks per month after the adaptation period

Requirements

• German and Spanish at C1 level or higher

• Confident use of IT tools

• Residence in Seville or willingness to relocate

• Previous customer service experience is welcome but not required

Why Foundever

At Foundever, we invest in your professional and personal growth through a comprehensive wellbeing approach:

• Move Well: fitness routines and healthy habits

• Eat Well: nutritional guidance and resources

• Live Well: work-life balance, mindfulness and stress management

• Do Well: social impact and volunteering initiatives through Foundever.org

Build your career with Foundever in Spain while working for a globally recognized airline.

Diversity & Inclusion

Foundever is committed to equal opportunities, diversity and inclusion, with zero tolerance for any form of harassment or discrimination.

This recruitment process supports blind CVs.