DESCRIPTION
Join an international company specialized in digital customer experience and player support solutions. Work in a multicultural environment with passionate teams supporting the gaming industry.
Be part of a project focused on delivering high-quality back office support to online players. The position is based in Sofia, Bulgaria, with relocation support available for candidates living abroad.
Your Responsibilities
- Assist players with issues, reports, and support requests through back office channels.
- Review uploaded content and ensure it follows the required guidelines.
- Label and categorize content accurately according to internal processes.
- Focus on player satisfaction and provide a smooth, high-quality support experience.
- Share player feedback with the relevant internal teams.
- Work closely with your team to improve support processes and service quality.
REQUIREMENTS
- You are fluent in German and have a good level of English.
- You have gaming experience and understand players’ mindset, communities, and expectations.
- You are empathetic and able to understand issues from a player’s perspective.
- You have an interest in player support, content review, labelling, or customer support.
- You are detail-oriented and motivated to help players enjoy the best possible gaming experience.
- You are available to work full-time in rotating shifts from Monday to Sunday.
OFFER
- Gross monthly salary of €1,750.
- Relocation bonus of €1,500 gross, paid in 2 instalments.
- 21 days of company-provided accommodation upon arrival.
- Assistance in finding long-term housing in Sofia.
- Fully paid training during the first 2 weeks.
- Stable full-time contract with career development opportunities.
- Additional health insurance.
- More than 50 benefits and services to choose from.
- International and positive working environment.
- Employee referral bonuses.
- Supportive team culture with learning, well-being, and team-building activities.
SKILLS
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