Customer Care Specialist with Norwegian
DESCRIPTION
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
REQUIREMENTS
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesse strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting Norwegian market
OFFER
- Attractive remuneration, great perks, and performance incentives.
- Comprehensive medical, insurance, or social security coverage.
- Premium workspaces.
- Free coffee, tea and snacks at the office.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- A positive culture for you to #BeMore at work.
- Easy-to-locate area with direct access to public transport.
- Flexible working arrangements.
- Be coached and mentored by experts in your field.
- Join a global company with 26 years of experience and hundreds of industry awards.
SKILLS
Time Management Skills
Good Communication Skills - Written And Oral
Microsoft Office Applications
Norwegian
