As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from our office in sunny Malta. 

This puts you at the forefront of the world's most popular online gambling brand, helping customers with a wide range of queries related to their bet365 account.

This position is offered as a full-time position which requires flexible working hours. In order to cover the full sports calendar, you work in a shift system in which you work five days out of seven; this regularly includes public holidays and weekends.

This role falls under our hybrid working model, where you will work both from home and in the office. When working from the office, you will work from a modern office in the heart of Sliema with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities. From your first day you will receive training from instructors who will support, guide, and mentor you, so can provide an excellent customer experience.

What do we offer?

• Complete relocation package
• Attractive salary, opportunities for advancement, generous bonus payments and a wide range of other benefits
• Enhancement to the basic salary dependent on working days and hours
• Life and health insurance
• Gym membership
• Extra 5% of your gross annual salary added to your pension savings
• Hybrid working model

Relocation package

• 6 weeks of company-provided accommodation upon arrival
• Reimbursed flight ticket of up to €285
• Monthly accommodation allowance of €800 for the first six months
• €100 added to your monthly salary for the first six months for flights to visit friends and family back home

Preferred Skills and Experience

• Fluent proficiency in verbal and written Finnish communication.
• Strong communication skills in English, both written and verbal.
• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.

What you will be doing

• Engaging with customers through Live Chat, telephone and email, ensuring clear and efficient communication.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Resolving customer requests and complaints promptly and courteously.
• Demonstrating a thorough understanding of policies, procedures and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

Do you have what it takes?

Then send in your application in English today and we will contact you shortly!

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