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Jobs in Msida with languages

1 job offers found

Jobs in Msida with languages

1 job offers found

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German speaking - Training and QA Specialist

Msida, Malta

Mandatory
Easy apply
Relocation package

Jobs in Msida with languages. There are positions available in various sectors and for different levels. If you are an expat or you are willing to relocate to Msida, you can find job offers in Msida here. You are only a few clicks away from finding your next experience abroad - if you’d like to work in Msida, then you’re in the right place. New offers are updated to our job board every day, so make sure to check regularly! Apply for jobs in Msida now - it’s easy, fast, and free.

German speaking - Training and QA Specialist

Mandatory
English
German
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DESCRIPTION
Training Design & Delivery
- Lead onboarding sessions to welcome and integrate new team members
- Deliver training on communication, negotiation, and process compliance
- Develop tailored learning programs based on performance needs and business goals
- Create and maintain engaging learning materials, guides, and scripts.

Quality Assurance & Coaching
- Design and manage QA processes to evaluate team interactions and compliance
- Monitor and assess call/chat/email quality against established standards
- Provide constructive feedback and individual coaching to improve performance

Content Review & Process Optimization
- Regularly review and refine communication materials and scripts
- Identify training needs and quality trends to propose process improvements"
REQUIREMENTS
- German C2 + fluent EN
- Clean criminal record
- 3+ years’ experience in a similar training and/or quality assurance role
- Experience in coaching or mentoring team members (a plus)
- Background in customer support or call center environments (a plus)
- Familiarity with QA frameworks, learning tools, and content development"
OFFER
- We are offering 1000 EUR Reclaimable via expenses towards relocation if you need a relocation to Malta.
- Salary up to 30.000 €/Year +10% Bonus possible
- Good working times: Mon-Fri 9am-6pm

                         
SKILLS
Qa
Trainer
coaching or mentoring

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