Spanish-speaking Travel Experience Advisor in Bulgaria

Sofia,
Bulgaria

Mandatory
DESCRIPTION
Workster is partnering with a leading European BPO to hire enthusiastic Spanish Speaking Travel Experience Advisors for their growing Team, working from their offices in Sofia!You will be supporting the world-wide leading hospitality app.

Your Role
  • Provide friendly and efficient service to the worldwide client community
  • Be the first point of contact to handle and resolve customer complaints/queries
  • Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
  • Demonstrate ownership of user queries until resolution
  • Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
  • Investigate, identify, and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer queries
  • Research information and troubleshoot problems using available resources
  • Recognize product and process issues that impact our community and submit reports and feedback

REQUIREMENTS
  • Fluent in Spanish (C1) and English (B2)
  • Ability to relocate to Sofia, Bulgaria
  • Patience, empathy, and an ability to demonstrate confidence when imparting information
  • Ability to positively communicate difficult messages
  • Previous experience in hospitality/call center will be considered an advantage
  • Ability to work in a fast-changing environment
  • Investigative skills with strong communication and interpersonal skills
  • Proactively and independently work to meet targets and goals

OFFER
  • Fully paid training and very competitive base salary
  • Stable job and career development opportunities
  • Private Health Insurance
  • You are working for a worldwide leading company in a multicultural team
  • Relocation package for candidates outside of Bulgaria
SKILLS
Empathy
Customer Service
Professionalism

ARE YOU THE PERFECT CANDIDATE?