Relocation package

Included

Company

TELUS Digital Bulgaria

Employment type

Full time

Experience

Entry level

DESCRIPTION

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

We are looking for an enthusiastic Spanish Speaking Travel Experience Advisor for Airbnb to join our Team in Sofia Bulgaria.

Responsibilities:

* Provide friendly and efficient service to the worldwide Airbnb community

* Be the first point of contact to handle and resolve customer complaints/queries

* Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels

* Demonstrate ownership of user queries until resolution

* Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters

* Investigate, identify, and escalate issues appropriately

* Compose thoughtful and accurate messages or customize prepared responses to customer queries

* Research information and troubleshoot problems using available resources

* Recognize product and process issues that impact our community and submit reports and feedback

* Maintain accuracy and security of customer information on Airbnb systems

REQUIREMENTS

Requirements:

* Fluent in Spanish (written and spoken) and have a good knowledge of English language

* Patience, empathy, and an ability to demonstrate confidence when imparting information

* Ability to positively communicate difficult messages

* Previous experience in hospitality, the call center will be considered an advantage

* Ability to work in a fast-changing environment

* Investigative skills with strong communication and interpersonal skills

* Proactively and independently work to meet targets and goals

OFFER

In Return, We will give you:

Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

Our location: Bulgaria's affordable lifestyle offers a sea of opportunities!

Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.