Go back to jobs

Customer Support Advisor in Romania, WFH – Serbian

Foundever Romania

Mandatory:

Croatian Proficiency

Optional:

English Advanced

Company

Foundever Romania

Employment type

Full time

Experience

Entry level

To respond to all customer enquires within given timescales, efficiently and effectively;
To develop and maintain a full technical knowledge of client products and services;
To be able to rеcognise when a problem or query should be transferred to another department or a more senior member of staff;
To deal with all correspondence as requested/required;
Logging of all calls accurately and in line with procedure;
Responsible for maintaining and updating all administration;
To consult product manuals, to be able to advise customer of appropriate options / solutions;
Provides professional support to our client's end consumers, via telephone and e-mail;
Identify the situations that must be transferred to another department;
Enter the necessary information in the local CRM system.

Proficient in Croatian and Serbian;
Good English skills;
Previous experience of or aptitude for customer service (preferred);
Good organizational skills;
A working knowledge of MS Word / Excel;
Excellent communication skills and thе ability to remain calm in all situations;
Ability to work on own initiative and under pressure in order to achieve deadlines;
Ability to adapt to a continuously changing environment and procedures;
Availability to work/ relocate in Romania.