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Customer Support with Croatian - Data Annotation Advisor

Foundever Romania

Mandatory:

English Advanced

Company

Foundever Romania

Employment type

Full time

Experience

Entry level

Reviewing and annotating data based on provided guidelines and criteria.
Ensuring accuracy and consistency in data labeling and annotation.
Identifying and resolving discrepancies or ambiguities in data annotations.
Collaborating with team members to maintain high-quality annotated datasets.
Adhering to project deadlines and quality standards.
Providing feedback on annotation guidelines and suggesting improvements.
Maintaining confidentiality and security of sensitive data.
Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

Preferable college degree or related work experience
Excellent written and verbal communication skills in Croatian
Good English skills
Good MS Office skills
Excellent customer service skills
High motivation and enthusiastic approach
Self-organized
Planning and prioritization skills
Effective decision making
Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with ticketing systems
Life experience to apply to managing situations
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision.