Customer service agent NATIVE GERMAN – BARCELONA

We are seeking a Customer Service Representative with advanced German and English skills. The Agent will be responsible for providing exceptional customer support to our German-speaking clients, ensuring they have seamless experiences with our services. This role involves managing a variety of customer inquiries through multiple channels including phone calls, emails, and tickets, resolving issues efficiently, and escalating complex cases appropriately.

• Handle a high volume of customer inquiries using various communication channels.

• Address customer complaints and concerns promptly and professionally.

• Adhere to company policies and procedures to ensure consistent service quality.

• Respond to customers in a timely manner.

• Resolve customer issues using product knowledge and troubleshooting skills.

• Provide clear and concise solutions to customer problems.

• Participate in quality assurance activities to maintain high standards of service.

• Contribute to the overall success of the team and organization.

• A temporary contract, with career opportunities!

• Competitive salary.

• 39 hours/week

• An excellent work environment within an international team.

• On-site work in the heart of Barcelona. With the option to transition to a hybrid model after 6 months.