Customer service agent NATIVE GERMAN – SEVILLE

We’re looking for you!

We are seeking a Customer Service Representative with advanced German and Spanish skills. The Agent will be responsible for providing exceptional customer support to our German-speaking clients, ensuring they have seamless experiences with our services. This role involves managing a variety of customer inquiries through multiple channels including phone calls, emails, and tickets, resolving issues efficiently, and escalating complex cases appropriately.

Responsibilities:

• Handle a high volume of customer inquiries using various communication channels.
• Address customer complaints and concerns promptly and professionally.
• Adhere to company policies and procedures to ensure consistent service quality.
• Respond to customers in a timely manner.
• Resolve customer issues using product knowledge and troubleshooting skills.
• Provide clear and concise solutions to customer problems.
• Participate in quality assurance activities to maintain high standards of service.
• Contribute to the overall success of the team and organization.

INCORPORATION: ASAP

What we offer?

• A temporary contract, with career opportunities!
• Competitive salary .
• An excellent work environment within an international team.
• On-site work in the heart of Sevilla. With the option to transition to a hybrid model after 6 months.
• 39 hours/week.