Customer Service Agent (Dutch speaking) for 7 months (Startdate: 15.09.2025)

Geusseltweg 31, 6225 XS Maastricht, The Netherlands

Part-time

Job Description

As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day. You will make our customers happy by answering questions about their online orders, our products, our stores & more.

WHAT YOU`LL DO

You:

• communicate effectively with customers via calls, emails, and live chats in dutch, providing support and assistance.
• actively listen to customers and provide clear and thoughtful responses to ensure their satisfaction.
• report our customers’ feedback to the relevant department to find solutions and foster loyalty.
• be an ambassador for the brand and its values in all interactions.

Would you like to learn more about the role of Customer Service Agent? Listen to our Job cast episode and hear more about the job firsthand – directly from our team: First Line Agent.

Qualifications

WHO YOU ARE

We are looking for talents with ...

• genuine passion for delivering outstanding customer experiences.

And talents who ...

• demonstrate excellent written and spoken communication skills in Dutch (C1)
• have positive attitude in all interactions, ability to manage time pressure and adapt to changing priorities.
• possess computer skills: a good knowledge of Microsoft applications and/or SAP is a plus
• are flexible for shifts and weekend and able to handle multiple customers or platforms simultaneously.

WHO WE ARE

The H&M Group is a global company with strong fashion brands and innovative business lines. We believe that outstanding design, affordable prices and sustainable solutions do not have to be mutually exclusive. Our customers are at the center of all our decisions. Our company culture is shaped by thousands of passionate and talented team members. Together, we use our scale and knowledge to lead the fashion industry towards a more inclusive and sustainable future.