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Job offers found for Italian in Athens
19 job offers found
Job offers found for Italian in Athens
19 job offers found
DESCRIPTION
Italian-Speaking Customer Service Representative
Athens, Greece
Contract: Permanent, Full-Time
Start Date: 9 October
Language: Italian
Work Model: On-site
About the Role
We are looking for Italian-speaking Customer Service Representatives to join our team in Athens, Greece.
In this role, you will provide excellent customer support across phone, email and chat, helping customers with their questions and ensuring every interaction is handled professionally, accurately and efficiently.
If you are customer-focused, enjoy solving problems and are looking for an exciting opportunity to relocate to Athens, we would love to hear from you!
Key Responsibilities
Deliver excellent customer service via phone, email and chat
Research and respond to customer enquiries accurately and within agreed timeframes
Use internal documentation and resources to resolve customer issues
Escalate unresolved or priority cases to the appropriate teams
Accurately document customer interactions in line with company procedures
Identify and communicate recurring customer issues
Meet quality, KPI and company policy standards
Collaborate effectively with colleagues and other departments
Attend training sessions and follow all company policies and procedures
Working Hours
5 days per week
8 hours per day
Rotating schedule
Monday–Friday: 10:00–22:00
Saturday: 10:00–18:00
On-site position in Athens
Salary & Benefits
€1,150 gross per month × 14 salaries
€65 gross/month transportation allowance
€85 net/month meal vouchers on an Edenred card
Private health and life insurance
Relocation package provided
Birthday leave
Gym membership discount
Ongoing training and professional development
Relocation to Athens
We provide relocation assistance to support successful candidates moving to Athens. Further details regarding the relocation package will be provided during the recruitment process.
What We're Looking For
Fluent Italian
Good command of English
Excellent verbal and written communication skills
Strong customer-service mindset
Good problem-solving and research skills
Ability to work independently and as part of a team
Comfortable working in a fast-paced, target-driven environment
Good computer and digital skills
Previous customer service experience is an advantage
REQUIREMENTS
Fluent Italian
Good command of English
OFFER
Salary & Benefits
€1,150 gross per month × 14 salaries
€65 gross/month transportation allowance
€85 net/month meal vouchers on an Edenred card