At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Technical Solutions Advisor Level 1 with Slovak (Relocation to Bulgaria).

Key Responsibilities:

• Provide fast, accurate basic support for applications via email and chat, with minimal phone calls;
• Manage administrative tasks such as case handling and maintaining records in support systems;
• Escalate complex technical issues to specialized teams following set protocols;
• Deliver clear and professional communication to ensure a positive customer experience;
• Collaborate with colleagues to improve processes and keep internal resources updated.

Requirements:

• Fluent in Slovak and good command of English;
• Strong technical aptitude and customer-focused communication skills;
• Basic computer skills and familiarity with helpdesk or CRM tools;
• Ability to work day shifts or part-time, depending on availability;
• Previous experience in customer support or technical roles is a plus.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Relocation package for Sofia, Bulgaria;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).