At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а company specializing in customer experience technology that delivers outsourced sales, support, and business process services to large businesses, we are looking for – Technical Support Specialist with Dutch and English.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in Dutch and English;
• Provide technical assistance to ensure proper functionality and performance of renewable energy solutions;
• Guide customers through installation, configuration, and operation processes;
• Escalate complex cases to higher-level support or engineering teams when necessary;
• Maintain accurate records of customer interactions in the ticketing system.

Qualifications:

• Proficiency in Dutch and English, both written and spoken;
• Preferably a background or experience in electricity or a technical field;
• Basic technical knowledge of electrical systems or renewable energy solutions is a plus;
• Basic understanding of math concepts, including graphs, and interest in PV/solar technology and systems is a plus;
•  Previous experience in customer or technical support is an advantage.

Our client offers:

• Full-time position (39 hours/week) with shifts between 08:00 AM to 19:00 PM (39 hours per week). 60-day probation period and an unfixed-term contract;
• Competitive salary with additional role and language complements, as well as performance- based incentives;
• 22 business days of annual leave, with compensation for working on Spanish public holidays, following national labor laws;
• Permanent employment contract in an established company;
• Fully paid training from day one.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).