Video Content Moderator with Dutch

Krakow,
Poland

Mandatory
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DESCRIPTION
Job location: Kraków/ Poland
Shift: 16/7
WORK FROM THE OFFICE*

Are you a fan of vlogging or constantly looking to videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? If the answer is yes, then we have an amazing opportunity for you as a Video Content Moderator. Join our team for the world’s best loved video-sharing website!

Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team!


ACCOUNTABILITIES
  • Revision of user reports regarding website content,
  • Analysis and identification of content according to compliance policies,
  • Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,
  • Using market specific knowledge and insights to improve the support of user community,
  • Revision of sensitive content, sometimes involving graphic or disturbing subject matter
REQUIREMENTS
  • Proficiency of Dutch language on at least C1 level and English at B2 level,
  • Additional proficiency of German- nice to have,
  • Availability to work on a 16/7 shift (including weekend shifts) from the office,
  • Excellent communication (verbal and written) and interpersonal skills,
  • Quick learner and adaptable to learn new processes, concepts, and skills,
  • Excellent organizational and time management skills,
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
  • Having a neutral mindset to alternative video content that needs classification
OFFER
  • Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
  • Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
  • Open-minded and multinational environment,
  • Opportunity to be part of a global organization focused on development,
  • Professional development and clear career path,
  • Training & development opportunities including language courses


Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.

Z uwagi na wprowadzone przez Klienta wymogi bezpieczeństwa w projekcie, warunkiem Twojego zatrudnienia na oferowanym stanowisku jest okazanie ważnego dowodu tożsamości (dowodu osobistego / paszportu) z warstwą elektroniczną (NFC) i przejście procedury weryfikacji tożsamości wymaganej przez Klienta w ramach prowadzonego przez Klienta procesu onboardingu do projektu. Jeśli powyższy wymóg nie zostanie spełniony, Cognizant ma prawo wycofać ofertę zatrudnienia i odstąpić od podpisania z Tobą umowy o pracę lub, w przypadku, gdy umowa o pracę została już podpisana przed zakończeniem ww. procedury weryfikacyjnej, Cognizant może rozwiązać z Tobą umowę o pracę. Klient, będący administratorem danych odpowiedzialnym za ten konkretny proces weryfikacyjny, skontaktuje się z Tobą odrębnie, aby przekazać Ci szczegółowe informacje na ten temat.
SKILLS
Analytical Skills
Language Skills
Content Moderation

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