Portuguese Technical Support Agent in Lisbon, Portugal
Mandatory
Optional
EnglishAdvanced
DESCRIPTION
- Join a French multinational outsourcing company that handles customer support for world‑renowned brands, with 62,000 employees across 170 locations worldwide.
- Support Portuguese‑speaking advertisers and business users for a major digital marketing platform from our Lisbon office.
- Provide excellent Portuguese technical support via phone, chat and email, answering inquiries about account setup, campaign optimization and platform tools.
- Troubleshoot technical issues, analyze campaign performance and assist with pre‑sales and marketing solutions to maximize ROI.
- Document case information, follow all processes and ensure full resolution and customer satisfaction across all support channels.
- Collaborate closely with technicians and update tickets in English, escalating complex issues when necessary.
- Represent the company professionally, creating positive experiences and contributing to the success of our clients’ digital campaigns.
REQUIREMENTS
- Native-level Portuguese (Brazilian) with strong English (B2 or higher).
- Degree in Marketing or Digital Marketing (or equivalent experience) and passion for digital advertising.
- Previous experience in customer or technical support, ideally related to digital marketing platforms.
- Excellent communication and writing skills, able to translate technical concepts to non-technical users.
- Strong analytical and problem-solving skills with technical aptitude.
- Proactive team player who can multitask and maintain confidentiality.
- EU passport or valid residence permit and willingness to relocate to Lisbon to work on-site.
OFFER
- Competitive salary package with performance bonus and shift allowances.
- Relocation package including travel assistance and option for long-term accommodation in Lisbon or Porto.
- Private health insurance with dental plan after six months of employment, plus meal allowance.
- Paid training and career development opportunities to advance in digital marketing and customer care.
- Work in a multicultural environment with colleagues from over 15 countries.
- Modern offices with employee events, discounts and convenient transport options.
