DESCRIPTION
Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers - whether it’s via phone, email, or chat - resolving enquiries quickly and effectively.
What you'll do
- Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
- Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;
- Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
- Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
- Coach teammates and provide feedback to improve training and processes;
- Remain flexible and responsive to changing business and customer needs.
REQUIREMENTS
- Excellent written and verbal level of English (C1/C2) and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad;
- Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
- Experience in practicing excellent customer service principles;
- Prior demonstrated experience of working to targets.
OFFER
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;*
- Initial flight expenses refund;*
- Annually complementary return flight to your home country (within Europe);*
- Free Portuguese language courses, sport activities and organized events;
- Monthly and Quarterly Bonus.
* only applicable for candidates living outside of Portugal
SKILLS
experience in Banking in Ireland
experience in Financial Services in Ireland
experience in Insurance in Ireland
Banking
Job In Portugal
