
DESCRIPTION
š Location: Sofia, Bulgaria
š£ Languages: German (C1) & English (B1+)
š Shifts: Day or Later Shifts (No hybrid option)
š° Salary: 3,200 ā 3,800 BGN (gross monthly)
ā½ Level Up Your Career in Online Sports Support!
Role: Online Sports Support Representative with German and English
Powered by: Astrea Recruitment ā Connecting Talent with Opportunity for 18+ Years
At Astrea Recruitment, we donāt just fill rolesāwe build careers. Partnering with top-tier global employers, weāre on a mission to connect driven individuals with meaningful, long-term opportunities. Right now, weāre hiring for one of our trusted clientsāa global business services leader specializing in digital customer experiences.
Theyāre seeking a motivated, German-speaking sports enthusiast to join their Online Sports Support team in Sofia.
š¹ What Youāll Be Doing:
Deliver friendly and reliable support to users on virtual sports platforms
Handle inquiries, issues, and requests quickly, clearly, and professionally
Assist users with digital betting tools, games, and interfacesāstep by step
Ensure a smooth, satisfying user experience, even in tricky situations
Flag and escalate any technical issues to internal teams
Be a brand ambassador: act with empathy, integrity, and helpfulness
š§ What You Bring:
Fluent German (C1) and strong English (B1+) communication skills
A passion for sports, gaming, and digital technology
Calm, respectful approach to customer serviceāeven under pressure
Problem-solver with a can-do attitude and a team-oriented mindset
Multitasker who thrives in a dynamic, fast-paced environment
Attention to detail and solid organizational skills
š Whatās in It for You:
Competitive salary: 3,200 ā 3,800 BGN gross
Relocation support to help you settle in Bulgaria
Bonuses for performance and night shift compensation (if applicable)
Transport and internet allowance (paid monthly)
Private medical, dental, and life insurance plans
Multisport card and employee discounts
Extra bonuses for life events like marriage, childbirth, and graduation
Central office location near public transport hubs
š© Ready to Join the Team?
If youāre passionate about online sports, customer support, and working in a vibrant, international environment, weād love to hear from you!
š Please send your CV in English with reference number SM_ included.
We treat your data with the utmost confidentiality, in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No 1809).
SKILLS
Online Sports
Online Platforms
Customer Support
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