German Customer Support in Sofia - €1800 to €1950/month

Mandatory
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DESCRIPTION

Are you fluent in German and ready to take your career international? We’re hiring motivated and service-oriented individuals to join a growing team in Sofia, Bulgaria, supporting well-known global brands across multiple sectors.

 

Whether you're helping customers by phone, chat, or email, your goal will be to deliver friendly, efficient support and make each interaction a positive experience.

 

What You’ll Be Doing:

  • Provide professional assistance to German-speaking customers through various communication channels
  • Handle inquiries with empathy, accuracy, and a problem-solving mindset
  • Use company tools and systems to manage tasks efficiently
  • Work closely with international teams, using English as a secondary language

 

Who We’re Looking For:

  • Fluent German speaker (C1 level) with solid English skills (B2 level)
  • Strong communication and interpersonal skills
  • Reliable, customer-focused, and eager to learn
  • Previous customer support or office experience is an advantage, but not required

 

What’s On Offer:

  • Monthly salary of 3600–3800 BGN gross, plus performance bonuses up to 300 BGN
  • Additional night shift payments for late evening hours
  • Paid training to get you fully prepared for the role
  • Relocation package for those moving to Bulgaria:
  • 14 nights in hotel accommodation
  • Advance salary payment if needed
  • Travel reimbursement up to €250 after 6 months
  • Assistance from a dedicated relocation specialist

 

Job Type & Location:

  • Full-time, 5-day workweek (rotating schedule including weekends)
  • On-site role based in Sofia, Bulgaria
  • Shifts scheduled between 8:00 AM and 2:00 AM (depending on the project)
SKILLS
Fluent In German
Empathy
German
English

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