DESCRIPTION
You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.
Main Responsibilities:
The Scheduling Team is responsible of planning and scheduling corporate activities. The team plays an important and supporting role for our client, being the union between the customers and our Technical Team (Field Service Engineers).
- Working on providing clients queue, schedule appointments between Field Engineers and end customers
- Communicating via phone/Email with end customers and Field Engineers as needed
- Ensure parts ordering is done in advance to ensure job deliverables
- Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed)
- Scheduling Field/Customer/Sales (if needed) communication for the tasks assigned
- Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling
- Registering all the customer interactions and status in CRM
- Planning and scheduling of Preventive Maintenance, Installation, Repairs, Education and Relocation, following the regional compliance and processes processes.
- Ensure both clients and Technical Team satisfaction due to an accurate planning and schedule management.
REQUIREMENTS
- Experience in data management.
- Native/advanced level of French.
- B2 level of English or higher.
- Experienced user in CRM.
- Quick to learn new processes and tools.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.
- Candidates must be located in Spain.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
OFFER
- A full-time position with working hours from Monday to Friday from 9am to 6pm.
- Salary: 20.200€ gross/year + 1.800€ gross/year attendance bonus
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Considerable investment in employees and their career development (including product, sales, and personal skills development training).
- A working environment that is modern and bright with a dynamic and multicultural atmosphere.
- Remote work (from Spain)
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
SKILLS
Crm Systems
Data Management
good verbal and written communication skills
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