DESCRIPTION
Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Danish-speaking Solutions Consultants to join their growing team in Sofia! This is your chance to kick-start or advance your career in tech support, with a competitive salary, generous relocation package, and a €5000 welcome bonus.
About the role
As a Solutions Consultant, you’ll deliver professional customer support for digital products and services while working in a dynamic, international team. You don’t need previous technical experience—just the motivation to learn, adapt, and deliver excellent service.
What you’ll do
- Provide customer care and non-technical troubleshooting via phone, chat, and email
- Use CRM and ticketing systems to manage cases efficiently
- Resolve inquiries within agreed SLAs using internal tools and guidelines
- Achieve performance targets in areas like customer satisfaction and resolution rates
- Work with your peers to share best practices and improve service quality
- Stay up to date with product changes and attend regular training sessions
Your profile
- Fluent in Danish and confident in English
- Strong customer service and communication skills
- Positive, collaborative, and customer-focused mindset
- Quick learner, comfortable adapting to new tools and processes
- Active listener with good problem-solving skills
- No prior tech experience required—full training provided
What’s on offer
- Competitive salary with a generous bonus system
- Welcome bonus: €5000 in your first year
Relocation package:
- Airport pick-up and flight reimbursement
- Up to 21 days hotel/apartment accommodation (covered)
- Housing support in Sofia + 300 BGN monthly gross accommodation allowance
- Flexible contracts, including part-time options
- Fully paid training and continuous learning opportunities
- Health insurance and access to 50+ employee benefits
- Career development in a global company with stable employment
- Supportive, international work environment
Why Sofia?
Sofia, Bulgaria’s capital, combines modern city life with history, culture, and affordable living. With scenic mountains nearby, lively nightlife, and a growing international community, Sofia is a perfect place to build your career while enjoying a new lifestyle abroad.
Working hours: 09:00–19:00, Monday–Sunday
Start date: 25th of September
If you’re ready for a new challenge abroad and want to grow your career with a global tech leader, apply today!
SKILLS
Troubleshooting
Helpdesk
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