Customer Travel Support Specialist with German

Location: Gdańsk, Poland (On-site)

Shifts: Yes (rotational)

Relocation Support Available

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years. With offices in Bulgaria and Serbia, we connect outstanding talent with leading international companies. We believe in long-term career growth, meaningful opportunities, and helping people reach their full potential.

Now, for one of our clients — a global technology provider specializing in customer experience solutions for major international brands — we are looking for a Customer Travel Support Specialist with German and English.

If you enjoy helping people, solving problems, and being part of the travel and hospitality world, this opportunity could be your next career destination.

Your Role:

Deliver exceptional customer support via phone and email, ensuring top service quality

Assist customers with reservation requests and guide them through the booking process

Provide accurate information about accommodations, services, and travel options

Resolve customer inquiries efficiently, creating positive experiences for travelers and partners

Communicate with empathy, professionalism, and a customer-first mindset

Contribute to achieving and exceeding satisfaction and performance targets

What We’re Looking For:

German (C1 level) – fluent communication

English (B2 level) – confident working proficiency

Excellent verbal and written communication skills

Customer-oriented attitude with strong problem-solving abilities

Good MS Office skills and ability to quickly learn new systems

Detail-oriented, analytical, and comfortable multitasking

Motivated, adaptable, and eager to grow professionally

What’s in It for You:

Career growth and development opportunities

Attractive benefits package (Multisport card, private medical care)

Modern office environment in Gdańsk

Supportive and friendly team atmosphere

Relocation package available

Attendance and performance bonuses

Ready to take the next step in your international career? 

Send us your CV in English and include reference number MV_.

Only shortlisted candidates will be contacted. All applications are treated with strict confidentiality in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, License No. 1809).