Do you have experience in technical support and want to join an international team in Brno? We are looking for German-speaking Technical Support Specialists who are passionate about delivering outstanding IT support and helping users resolve technical issues.

Join a newly established team supporting employees of a globally recognized home furnishing company. Enjoy a hybrid work model, comprehensive training, long-term career opportunities, and a relocation package for candidates moving from another EU country.

About the company

Our client is a global leader in digital services and consulting, providing business consulting, technology, engineering solutions, and end-to-end business process management services. They support some of the world's most recognized brands by delivering innovative digital solutions and helping organizations accelerate their digital transformation.

What will you do?

• Provide first-level technical support, service restoration, and fulfilment of service requests
• Act as the link between end users and product teams
• Register, analyze, prioritize, resolve, and assign incoming support cases within agreed service levels
• Communicate with end users regarding the progress of ongoing cases
• Deliver support in accordance with KPIs, OKRs, and internal service agreements
• Maintain accurate and detailed documentation of incidents
• Resolve more complex technical issues within the assigned business area using different support channels
• Contribute to improving user productivity through efficient technical support

About Brno

Brno is the second-largest city in the Czech Republic and a thriving international hub known for its excellent quality of life, vibrant cultural scene, and affordable living costs. With a welcoming expat community, outstanding public transport, and a lively city center, Brno offers an ideal environment for both professional growth and an enjoyable lifestyle.

• Fluent in German/Dutch and English, both written and spoken
• Business-level Czech/Slovak language skills is a bonus, but not required
• Good understanding of the supported business area and connected products and services
• Knowledge of ITIL, Agile frameworks, and service governance principles
• Strong knowledge of IT products, services, and terminology
• Excellent prioritization and problem-solving skills, especially during business-critical situations
• Ability to work efficiently under pressure and meet deadlines
• Strong communication and customer service skills

• Hybrid work model
• Relocation package for candidates relocating from another EU country: 2 weeks of hotel and document support
• Salary of 1800-1900 EUR gross
• 25 days of paid annual leave
• Performance bonus
• Meal allowance
• Multisport card
• Benefit card
• Modern office in the center of Brno with game room, silent zone, and kitchen facilities
• Expat Assistance Services
• Team-building activities
• Long-term career opportunities