years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients – a leading provider of digital solutions, AI automation, and customer

experience services, enabling global brands to enhance digital experiences across fintech,

high-tech, tourism, and gaming industries, we are looking for – Junior Technical Support

*Respond to customer queries clearly and efficiently via phone and chat;

*Support with basic questions and non-technical issues;

*Provide timely and accurate information;

*Follow internal guidelines to ensure customer satisfaction;

*Work with team members and escalate complex cases when necessary.

*Fluency in Slovak and English at B2 level;

*Strong communication and problem-solving skills;

*Problem-solving mindset and customer-oriented attitude;

*Basic computer skills and ability to learn new tools quickly;

*Customer service experience is an advantage, but not required.

*Competitive salary and benefits package;

*Includes additional health and vision insurance for employees and their families;

*Free online courses, coaching, and individual sessions for personal and professional growth;

*Enjoy a variety of discounts on dining, beauty services, transportation, and more;

*Career growth and development opportunities;

*Collaborative and inclusive workplace culture;

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget

to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).

Sofia is one of those places that surprises you—in the best way. It’s a city where you can build a career in a fast-growing tech scene, then grab a great coffee for a few euros and meet friends in a cozy bar or creative coworking space. Weekends? They’re for hiking in the mountains right behind the city, soaking in mineral springs, or taking a quick trip to the sea.

Life here feels easy: the cost of living lets you enjoy more, stress less, and actually have time for the things you love. People are warm, open, and always ready to welcome newcomers into their circles. 

If you’re looking for a fresh start, great energy, and a place where work and life truly balance, Sofia might just be the move that changes everything.

Discover a vibrant European capital where modern city life blends seamlessly with rich cultural heritage. Sofia offers an affordable, high-quality lifestyle with excellent dining, coworking spaces, and quick access to nature—from mountain trails to Black Sea beaches. The city is safe, welcoming, and home to a growing international community, making it easy to settle in and build new connections. With a dynamic tech and startup ecosystem, Sofia is one of Europe’s rising innovation hubs—an exciting place to grow your career. Enjoy the advantage of a much lower cost of living compared to most EU capitals, along with a strong sense of personal freedom and a relaxed way of life.