Customer Support Agent - DE speaker

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will support our POS users!

What you’ll do:

• Guarantee the management and prioritisation of the customer demands and solve them
• Offer an unwavering quality to our customers
• Manage diverse requests 
• Ensure an adequate communication and accompany the internal teams in case of major incidents
• Be in contact with the customers in different channels (calls, emails, chats)

You’ll be great for this position if you’re: 

• Fluent in German and English
• Problem-solver
• Outstanding communicator and customer-oriented
• Keen to evolve in a start-up environment
• Flexible working on a Shift rotating schedule
• Happy to work at our Barcelona HQ

• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• Restaurant tickets
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp