DESCRIPTION
We currently have an opening for a Bilingual Customer Service Agent (English and Spanish) at Alorica Bulgaria.
This is an opportunity to join one of Alorica’s key accounts with very limited seats available in our #CoolCenter team. Selected candidates will work in a dynamic, multicultural environment with excellent benefits and strong career growth opportunities.
Company: Alorica Bulgaria
Location: Sofia office
Working Hours: Fixed shift from 10:00 AM to 19:00 PM.
Days Off: Fixed weekends (Saturday and Sunday).
Core Responsibilities
Resolve customer inquiries via voice, chat, and email with high accuracy.
Manage and de-escalate complex or escalated cases using diplomacy.
Maintain a high level of professional conduct at all times.
REQUIREMENTS
Languages: Fluency in Spanish and intermediate English.
Skills: Detail-oriented, strong communication, and problem-solving abilities.
Location: Ability to work from Our Sofia office.
OFFER
Competitive salary
Health & dental insurance
Monthly food vouchers
Transportation allowance
Multis-port card
Fully paid training
Employee referral bonus scheme
SKILLS
Spanish
Bilingual English/spanish
Good Speaking Skills In Spanish And English
English
English Language
Problem-Solving And Interpersonal Abilities
ARE YOU THE PERFECT CANDIDATE?
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