DESCRIPTION
About the Role
We are looking for an experienced Trainer to support new hires and existing employees through onboarding, process training, and continuous development programs. In this role, you will play a key part in ensuring that our teams are equipped with the right knowledge, skills, and tools to deliver high-quality results for our clients.
Location: Sofia, Bulgaria
At Accenture, you’ll join a diverse and inclusive team that values innovation, collaboration, and continuous learning. This is your opportunity to grow your career while empowering others to do the same.
REQUIREMENTS
Key Responsibilities
- Deliver engaging onboarding and process training for new hires.
- Manage and facilitate training programs to address diverse business needs.
- Collaborate with regional trainers to identify and implement standardization opportunities.
- Conduct skills assessments to identify development opportunities and optimize team capabilities.
- Represent training needs in early program stages and ensure timely delivery of training content.
- Maintain training materials and simulations in line with evolving processes.
- Partner with Operations and Delivery Quality teams to identify gaps and design corrective training plans.
- Prepare and present training reports and insights for leadership and stakeholders.
- Organize and attend review meetings with management, clients, and other groups.
- Deliver upskilling and cross-skilling sessions to build workforce flexibility.
- Drive training-to-production success by identifying gaps and collaborating with management on solutions.
- Provide coaching and feedback sessions to continuously improve training outcomes.
OFFER
What We’re Looking For
- Fluency in German and English (both written and spoken).
- Minimum of 3+ years of experience in customer service and/or complex back-office training programs.
- Strong background in training delivery with excellent presentation skills.
- Proven ability to coach, mentor, and develop professionals.
- Excellent communication, organizational, and time management skills.
- Detail-oriented, proactive, and adaptable to global operations requirements.
- Comfortable working in a fast-paced, multicultural environment.
SKILLS
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