DESCRIPTION
We are seeking a skilled and dedicated German speaking Sales Operations Analyst. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care.
Key Responsibilities
- Handle cases related to contract management, order processing, customer care, invoicing and cancellations.
- Manage contractual agreements and ensure compliance with established terms and conditions.
- Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.
- Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
- Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.
- Participate in discussions on new products and integration into standard processes.
- Provide exceptional customer care and manage inquiries across various channels.
REQUIREMENTS
Skills and Specifications:
- Advanced proficiency in German (B2) and medium proficiency in English.
- Ability to prioritize multiple tasks and maintain professional relationships.
- Good judgment, decision-making skills, and professional appearance.
- Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.
- Excellent communication and problem-solving skills.
- Flexibility, adaptability, and enthusiasm with high levels of patience.
- Proficiency in CRM systems and call center software.
- Strong communication skills to build rapport with customers.
- Proven track record in sales operations or customer service preferred.
- Goal-oriented mindset and team player.
Education and Qualifications:
- Minimum of 1 year of experience in customer service and/or complex Backoffice processing.
- Experience in the Telco industry preferred.
