REMOTE Dutch Tech Support Agent in Portugal - Top Tech Brand

Portugal

Mandatory
Optional
Advanced
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DESCRIPTION
Are you a technically savvy Dutch person who is ready for a new adventure? This is your chance to join an international team in sunny Portugal and help users of world-renowned mobile and desktop devices.
  • Manage complex orders from start to finish from a back office.
  • Handle escalations and collaborate with internal teams and partners to resolve issues quickly.
  • Investigate issues and make decisions that are important for customer satisfaction.
  • Contact customers by phone and email to keep them informed and provide solutions.
  • Keep everything organised with internal tools and follow company rules.

REQUIREMENTS
  • You speak Dutch like a native speaker and your English is also excellent.
  • You have a keen eye for detail and can perform tasks accurately.
  • You are good at solving problems and making decisions, even when you don't receive much guidance.
  • You can work well under pressure and meet deadlines.
  • Experience with SAP is a plus, but you will receive training if necessary.
  • You are flexible with working hours and can work shifts (Monday to Sunday, 7 a.m. to midnight).

OFFER
  • A competitive monthly salary of up to €1,459 (depending on your housing allowance).
  • Paid training and programmes to help you continue developing.
  • Meal allowance via a debit card that you can use in shops and restaurants.
  • Health insurance from the first day of your employment contract.
  • Monthly holiday pay and Christmas bonus.
  • 22 days of holiday per year, plus compensation days for working on Portuguese public holidays.
  • Help with moving, including options for an apartment (optional).
  • Opportunities to grow within a reputable company that offers long-term career development.

SKILLS
Communications Skills
Customer Care
Customer Service

ARE YOU THE PERFECT CANDIDATE?
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