Norwegian speaking IT Support Associate

Work location: Budapest, Hungary

Work model: Hybrid

For our office in Budapest, Hungary we are hiring Norwegian speaking IT Support Associates to assist our clients in the pharmaceutical industry.

We are looking for you, if you:

·       have excellent written and verbal communication skills in Norwegian (C1/C2) and at least upper-intermediate English

·       have experience in IT Support or non-technical Customer Support roles

·       have High School degree

·       have desire to learn - no IT background required, training will provide the necessary technical knowledge

·       are open to work in shifts

·       have excellent communication skills – both written and spoken

·       are flexible, open-minded personality with a "can do" attitude

CogHU103

· Act as first point of contact for our customers, resolving technical issues of our clients

· Handling end-user calls and web queries via tools, phone and email

· Documentation and precise administration, logging of calls on the ticketing tool

· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

· Keep the user informed, own and follow-up ongoing cases

· Maintaining and improving customer satisfaction level

· Multilingual environment

· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

· Easy to access location and modern office building

· Hybrid work model

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review