Italian-speaking Customer Advisor in Carcavelos

Start Date: Immediate start 

Our partner has an open role where fluent Italian customer oriented people with great attitudes and work ethic, could potentially join them during this exciting time in the company’s history!

You will join the CS team in Carcavelos. A brand ambassador, and representing the Company, you will use your excellent skills in communication, influencing and problem solving to assist their customers, help to resolve their inquiries and provide a first class quality customer experience.   

-The role of a Customer Advisor is one of the most important in the operations. Interacting directly with customers at all stages of the business relationship, you are often the only representative of our business with whom the customer will communicate. As such, the variety of tasks you perform can effectively make or break the business’ relationship with the customer.

-Customer Advisors are the face of our partner. It is important for a Customer Advisor to ensure that every potential and existing customer has a pleasant experience. Acting as an extension of our partner, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently.

-In some cases, a Customer Advisor is required to finalize sales. In these circumstances, you must speak with each customer and identify their needs and then recommend the appropriate product, partner or experience.

Issue Resolution
-Effectively manage incoming contacts by phone, email and webchat

-Record details of customer contacts and actions taken
-Research answers or solutions as needed

-Complaint handling

-Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

-Fluent in Italian; Proficient in English

-Enthusiastic, courteous, directive, curious, and positive

-Customer and solution oriented

-Excellent communication skills – verbal and written (at ease on the phone)

-Ability to write a minimum of 40 words per minute

-Ability to exercise independent judgment on situations

-Ability to handle calls, emails or webchats and take notes at the same time

-Motivated by your own and team performance in a very number driven environment

-Experience in a customer oriented environment is a big plus