German-Speaking Support Agent | Gdańsk, Full/Part time

Gdansk,
Poland

Mandatory
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DESCRIPTION
Workster partners with leading outsourcing and BPO companies hiring Polish-speaking Customer Support Specialists both in Poland and abroad.

Location: Gdańsk, Poland 
Contract type: Full-time or Part-time (employment contract)
Mode: On-site only

Your Role:
  • Providing customer support and reservation assistance via phone and email
  • Entering and updating data in the internal system
  • Resolving customer issues with empathy and professionalism
  • Collaborating with internal teams and following company procedures
  • Ensuring high-quality service at all times
Work Schedule:
  • Shifts including up to 2 weekends per month
  • Flexible options: 20h / 30h / 40h per week
Nice to Have:
  • Availability to start on one of the upcoming training dates:  August 4, or September 1
What We Offer:
  • Employment contract: 6-month trial period followed by a permanent contract
  • Private health insurance (Medicover) from day one
  • Multisport card co-funding
  • Contribution towards corrective glasses
  • Performance bonuses up to 5% monthly
  • Retention bonus up to 1,500 PLN every 6 months
  • Christmas bonus in December
  • After 1 year: $150 Airbnb voucher
  • Full onboarding and support from our recruitment team
  • Fun and inclusive team environment
Recruitment Process
  1. Introductory call with our Polish recruiter (you'll receive a call from a Portuguese number).
  2. German language test.
  3. Interview with the client.
  4. Job offer and onboarding.
We recruit candidates from all over the world – maybe you’re next.
Real career growth
Full support from our recruitment team:).

Don’t miss the opportunity to start an exciting new chapter in Poland or abroad!
REQUIREMENTS
  • German language proficiency at C1 level (mandatory)
  • English at minimum B2 level
  • Strong problem-solving and teamwork skills
  • Good organizational skills and stress resilience
  • Permanent residence in or near Gdańsk (must-have)
  • Willingness to work fully on-site in our office
OFFER
  • Subsidized sports activities & Multisport card
  • Private medical and dental care
  • Language and skills courses
  • Life insurance
  • Flexible working hours
  • Office gym, chill-out zone, and fruit/snacks
  • No dress code
  • Holiday packages, meal vouchers, prepaid cards
  • Birthday celebrations and holiday gifts
  • Employee referral program
  • Team events and sports teams
SKILLS
Strong Problem Solving Abilities
Multitasking
Hospitality
Receptionist Hotel
Customer Support

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