German-speaking Payment Service Agent to Riga, Latvia

Join Our Team in Riga as a Customer Support Agent!

Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.

What you will be doing:

• Handle phone calls with customer queries and provide resolutions to end-users.
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
• Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
• Escalate priority issues per client specifications to the immediate lead as applicable.
• Work independently and within a team, fostering effective communication with internal and external contacts.
• Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
• Complete hours of staffed time on all rostered days.
• Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
• Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
• Attend required trainings.

• Native or near-native proficiency in German (CEFR level C1).
• English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
• Previous experience in an outsourced customer service environment is advantageous.

Preferred Competencies:

• Advanced understanding of using computers, adept at multitasking across systems and applications.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.

• Attractive salary package
• Permanent contract
• Relocation support
• Private insurance including spouse & kids and dental care
• Career growth opportunities in a multinational company

If you embody these qualities and are ready to take your career to new heights, we invite you to join us! Apply now to be considered for this role, as we are conducting interviews on a rolling basis.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, Suriname and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.