DESCRIPTION
NETFLIX, focusing on account management, billing support, and technical troubleshooting. This is a remote role based in Greece, where you’ll interact with German speaking users and communicate internally in English when necessary.
Your Responsibilities
- Answer incoming calls from German speaking customers regarding account, billing, and technical issues
- Assist with login problems, subscription changes, account settings, and payment updates
- Handle technical issues such as app errors, device compatibility, or access interruptions
- Escalate complex queries to internal support teams (in English) via chat
- Follow internal quality and communication guidelines in all interactions
- Participate in weekly team meetings and monthly internal webinars
REQUIREMENTS
- Fluent German (C2) and confident English (B2) for reading documentation and internal communications
- Solid PC skills and the ability to learn new systems quickly
- Clear, calm, and professional communication style
- Ability to troubleshoot technical issues in a structured and logical way
- No previous experience required, but familiarity with the platform as a user is an advantage
OFFER
- 3 Month Shared free accommodation or 2 Month free in Studio flat.
- Base salary: €1,300 gross/month
- Performance bonus: Up to €145/month
- Fully remote (within Greece)
- Paid training included
- Internal knowledge-sharing and upskilling via regular meetings and webinars
- All equipment provided (computer, headset, etc.)
- Opportunities for internal mobility across support channels (voice, chat, email) depending on business needs
SKILLS
German
German Native
• Native German Speaker
C2 German
German C2 Certificate
German Language
Fluent German
