French-speaking Claims Advisor – Brno, Czech Republic
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DESCRIPTION
Do you have a background in Finance or Accounting and enjoy investigating issues, solving problems, and ensuring fair outcomes for customers? We are looking for a French-speaking Claims Advisor to join an international team in Brno, Czech Republic.
In this role, you will be responsible for handling and investigating customer claims, assessing cases, and ensuring that each matter is resolved accurately and in line with company procedures.
Join a global organization where you can develop your professional skills, contribute to process improvements, and work in a multicultural environment. The position offers a hybrid working model, comprehensive training, and relocation assistance to help you make Brno your new home.
Important requirements: Candidates must have previous experience in Finance or Accounting to be considered for the Claims Specialist position.
About the company
Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.
What will you do?
- Review, investigate, and manage customer claims, ensuring fair and accurate outcomes
- Analyze financial information and supporting documentation to assess individual cases
- Identify discrepancies and determine the appropriate course of action
- Ensure all claims are handled in accordance with internal policies and procedures
- Monitor claim patterns and identify opportunities to improve existing processes
- Maintain high standards of accuracy, efficiency, and customer service
REQUIREMENTS
Candidate profile
- Previous professional experience in Finance or Accounting is mandatory
- Near-native French and fluent English, both written and spoken
- Experience with CRM systems or claims management software is beneficial
- Strong analytical, organizational, and problem-solving skills
- Excellent attention to detail and ability to work with financial information
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
- EU citizenship or a permanent residence permit in the Czech Republic
OFFER
What does the employer offer?
- Hybrid working model (3 days per week in the office)
- Long-term and stable employment
- Base salary of 40,000 CZK gross per month
- Additional language bonus of 1,500 CZK gross per month
- Meal allowance of 2,000 CZK net per month (100 CZK per working day)
- Compensation or additional days off for working on Czech public holidays
- Benefit card
- 25 days of paid annual leave
- Comprehensive onboarding and ongoing training opportunities
- Modern office in central Brno, featuring a game room, silent zone, and kitchen facilities
- Expat assistance services
- Hotel accommodation for up to 2 weeks upon relocation
- Regular team-building activities
About Brno
Brno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.
Important relocation information
The position is based in Brno, and candidates must be willing to relocate and work from the office 3 days per week.
Candidates should have sufficient personal savings to cover their initial relocation expenses, including flights, and apartment deposits.
Hotel accommodation can be provided for up to 2 weeks. Travel costs are not covered.
Candidates should be available to start on one of the upcoming biweekly onboarding dates.
Candidates must have no pre-planned holidays that would interfere with the initial training and onboarding period.
SKILLS
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