E-retail Trust and Safety Specialist with German

Lisbon,
Portugal

Mandatory
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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - а firm providing customer experience technology with outsourced
sales, support, and business process services for large corporations, we are looking for – E-
retail Trust and Safety Specialist with German and English.

Responsibilities:
*Provide friendly and professional support to customers, sellers, and creators;
*Investigate issues to find solutions that ensure a safe and reliable platform;
*Collaborate with internal teams to resolve cases and follow up on escalations;
*Spot patterns in inquiries and suggest improvements to reduce repeat issues;
*Build trust with sellers and support their long-term success;
*Follow internal processes and contribute to special projects as needed.

Qualifications:
*Fluent in both German and English (written and spoken);
*Previous experience in customer support, ideally in e-commerce or digital services is a plus;
*Strong analytical and problem-solving mindset;
*Great communicator and team player across departments;
*Attention to detail and a passion for service improvement;
*Comfortable in a dynamic, fast-moving international work environment.

Our client offers:
*Full-time position (40 hours/week) with shifts between 08:00 – 17:00, Monday to Sunday.
30-day probation period and an unfixed-term contract;
*Competitive salary with additional role and language complements, as well as performance- based incentives;
*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;
*Daily meal allowance plus holiday and Christmas bonuses, which can be received monthly or as a lump sum;
*22 business days of annual leave, with compensation for working on Portuguese public
holidays, following national labor laws;
*Assistance with temporary and permanent accommodation, travel reimbursement, and
financial support for the first few months;
*Fully paid training from day one, plus medical and dental insurance included after six
months. Non-Portuguese citizens receive assistance with documentation.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Retail
Trust And Safety
Safety Specialist
Relocation
German

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