DESCRIPTION
Our client is a leading multinational provider of digital transformation, consulting, and business re-engineering services and solutions. With a strong focus on innovation and client-centric strategies, the company empowers organizations globally to leverage technology for better operational efficiency and growth across various industries.
The IT Service Desk Analyst will provide first line technical support to users and will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user’s technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.
REQUIREMENTS
- Native/C1/B2 level proficiency in Dutch and excellent English communication
- 1st to 2nd level support experience, either onsite or remote
- Strong problem-solving, communication, and analytical skills
- Knowledge of application support, IT service desk, or software development
- Familiarity with SDLC, OS components, and database technologies
- Hands-on experience with ITSM tools (e.g., HPSM, BMC Remedy, ServiceNow)
- ITIL knowledge or certification is a plus
- Certifications such as ITIL, MCSE, or similar (optional)
- Self-motivated and customer-service focused personality
- Ability to manage tasks independently in a team environment
OFFER
- Competitive Salary
- Cafeteria checks
- Private health insurance for the employee and their direct dependents
- Online training programs to make sure you can continue to learn develop and grow towards your career aspirations
