DESCRIPTION
- As an Associate Technical Support Analyst, you will provide first-line technical support for a global IT services and consulting company. You will handle incoming requests via phone, email and remote tools, troubleshoot technical issues, and coordinate incident resolution. Your responsibilities include:
- Logging, categorising and prioritising incidents and service requests.
- Providing timely solutions, tracking tickets and escalating when necessary.
- Maintaining customer satisfaction and service quality according to agreed SLAs.
- Collaborating with other teams to implement fixes, updates and improvements.
- Contributing to knowledge base articles and continuous improvement initiatives.
REQUIREMENTS
• Native or C1/B2 level proficiency in Dutch with excellent English communication skills.
• Strong communication and problem-solving skills.
• Experience in application support, IT service desk or software development.
• Familiarity with Software Development Life Cycle (SDLC) and database technologies.
• Proficiency with ITSM tools such as HPSM, BMC Remedy or ServiceNow.
• Certifications such as ITIL or MCSE are advantageous.
• Ability to work in shift patterns and maintain high customer satisfaction.
• EU passport or eligibility to work in Hungary.
OFFER
• Comprehensive training and development opportunities.
• Competitive salary and benefits package.
• Multicultural working environment.
• Opportunities for career growth and advancement.
