DESCRIPTION
Do you want to work in customer support and be part of an international project in Porto? Our client is looking for Dutch-speaking professionals to join a multilingual team supporting a new tolling system in the Netherlands.
Join a dynamic customer service project assisting drivers and logistics companies via phone, email, and chat. Benefit from a relocation package including accommodation, a competitive monthly salary, and a signing bonus while building your international career.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Being the point of contact for trucks of minimum 3.5 tons
- Answering directly to drivers, transport and logistics companies
- Supporting customers via phone, email, and chat
- Clarifying questions related to roads across the Netherlands
- Assisting with registration, onboard unit orders, and payments
- Ensuring revenue collection
- Handling debt communication
- Supporting service sales when applicable
- Providing accurate, efficient, and empathetic customer support
- Contributing to the achievement of project objectives
REQUIREMENTS
- Fluent in Dutch and English (C1 level)
- Strong communication skills
- Customer-oriented mindset
- Ability to handle multiple tasks in a fast-paced environment
- Team player with a proactive attitude
OFFER
Employer offers
- Competitive salary of €1,463 gross/month
- Accommodation included
- International and multicultural work environment
- Career development opportunities
- Full training provided
- Modern office facilities
About Porto
The second-largest city in Portugal offers an authentic and traditional atmosphere with charming neighborhoods and a vibrant cultural scene. Located along the Douro River, Porto is known for its architecture, gastronomy, and world-famous wine. With lively nightlife, affordable living, and a welcoming community, it is an ideal destination to live and work abroad.
SKILLS
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