Dutch Social Media Advisor- Flight & 3 Months Accommodation

Location: Work from home (based in Thessaloniki, Greece)

About the Role

One of the most recognized brands in personal health. As a Social Media Customer Support Specialist, your goal is to create low-effort, high-quality customer experiences by identifying needs and offering personalized solutions.

Schedule: Monday to Sunday, rotational shifts.

Use CRM and internal tools to document cases and track issue resolution

Proactively guide customers toward the most efficient resolution, ensuring a low-effort journey

Identify recurring issues and escalate cases when necessary

Common Case Types

Product not working after repair

Delayed or missing delivery updates

Functionality or feature inquiries

Basic troubleshooting (e.g. toothbrush stopped charging)

Pre-sales support and comparisons

Native or near-native Dutch speaker with strong written communication

Solid English skills (B1–B2) for internal communication

Digitally comfortable: able to use CRM tools, social media, and MS Office

Confident navigating online product info and guiding customers

No prior experience required; customer service or technical support background is a plus.

Familiarity with smartphones, consumer tech, and troubleshooting is beneficial

Base salary: €1,500 gross/month

3 months free accommodation.

Monthly performance bonus: Up to €200

€100 training completion bonus

Relocation bonus:

€300 after 6 months

Additional €300 after 12 months

Paid training provided

Work from home after initial setup phase (based in Thessaloniki, Greece)