Dutch Customer Advisor - Sofia, Bulgaria

Come and work with us.

Do you want to contribute to healthcare and well-being around the world? 

Are you Dutch native with good English communication skills? 

So we have the perfect opportunity for you!  

Your future project: join our Dutch Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of our contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts).
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

To succeed in the role, you will need to have:

• Native or proficient level of Dutch (C2)
• English (at least B2) for training and documentation
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Ability to work on own initiative and under pressure in order to achieve deadlines.
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.