Relocation package

Included

Company

Talingual

Employment type

Full time

Experience

Entry level

DESCRIPTION

Location: Athens, Greece

Role: Danish speaking Online Retail Assistant

Salary: EUR 1300 gross p/m (paid 14 x per year) plus EUR 100 gross on meal vouchers plus up to 10% performance bonus

Hours: 40 hrs per week between Monday to Friday 09:00-17:00

The company

Our client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Athens, Greece.

The Role

As on Online Retail Assistant you will support customers of a fast-growing e-commerce company that specializes in offering a seamless online shopping experience. You will be assisting customers via phone, email, and chat. This role requires excellent communication skills, problem-solving abilities, and a customer-first approach to ensure an outstanding experience.

Responsibilities

Handle inbound customer inquiries via phone, email, and live chat.

Provide timely, accurate, and friendly support to resolve customer issues.

Assist with order inquiries, account management, and general troubleshooting.

Identify and escalate complex issues to the appropriate department when needed.

Maintain accurate records of customer interactions and follow up when necessary.

Work collaboratively with the team to improve processes and customer satisfaction.

REQUIREMENTS

We are looking for candidates who have:

Fluency in Danish
Intermediate English
Excellent communication skills, both verbal and written.
Excellent problem solving skills

OFFER

Salary, benefits and relocation package

Competitive salary and job stability.
Fully paid training and ongoing professional development.
Permanent contract with long-term career prospects.
Private healthcare benefits.
Opportunities for continuous learning and career growth.
A diverse, inclusive, and engaging work environment.
Wellness programs including on-site fitness facilities and personal training.
A vibrant, multicultural setting with initiatives to foster team spirit and collaboration

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com