Danish Customer Service for banking industry in Latvia
Riga,
Latvia
Mandatory
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DESCRIPTION
Role Overview:
This role involves handling customer queries via phone, email, and chat, ensuring timely resolutions, and maintaining service quality. The position requires strong communication skills, teamwork, and the ability to follow performance goals.
Key Responsibilities:
- Assist customers through phone, email, and chat.
- Record and resolve cases within set timelines.
- Escalate urgent issues when needed.
- Work independently and within a team.
- Maintain high customer satisfaction and meet performance targets.
- Participate in training and skill development.
REQUIREMENTS
- Fluent Danish and English.
- Prior experience in outsourced customer service is an advantage but not mandatory.
- Strong communication and problem-solving skills.
OFFER
Working Benfits:
- No night shifts.
- 4 weeks of paid leave.
- Paid training and professional development sessions.
- Development opportunities through an educational platform with 5000+ courses.
Other Benefits:
- Paid flight and 8 weeks of accommodation
- Comprehensive medical insurance (including family coverage).
- Wellness activities, team events, and a dynamic work environment.
- Future introduction of tax-friendly components and flexible options.
SKILLS
Problem-Solving
Effective Communication
Interpersonal Skills
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