Relocation package

Included

Company

TELUS Digital Romania

Employment type

Full time

Experience

Entry level

Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
Escalate complex issues to the appropriate team to ensure rapid support
Ensures that appropriate actions are taken to resolve client´s issues and concerns
Handling outgoing calls with clients about ad-hoc data information, feedback
Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
Register and handle incoming complaints or requests
Process product or customer data changes in internal banking systems
Share relevant customer feedback to help us improve our offerings
Ensure customer satisfaction
Other administration activities

Stable job - permanent labor contracts
Above average fixed salary, performance bonuses
Relocation package available for candidates from outside Bucharest
Monthly meal tickets
Free access to our modern and fully-equipped employees' gym space in our offices
Public transportation reimbursement, after the trial period
International career - paid training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Private medical insurance coverage
Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more