DESCRIPTION
Join a global company specializing in smart and energy-efficient lighting solutions.
Their innovative products and systems improve people’s quality of life, make cities more sustainable, and help businesses operate more efficiently.
- Respond to inbound customer queries via phone, email, chat, or messaging platforms.
- Assist users with pre-sales questions, general inquiries, and technical support.
- Ensure customer satisfaction by delivering clear and effective solutions.
- Escalate complex issues to higher-level support when needed.
- Manage and update your individual support ticket queue.
- Collaborate with team members to resolve cases efficiently.
- Follow internal guidelines and provide feedback to improve processes.
REQUIREMENTS
- Fluency in German (C1 or above) – spoken and written.
- Good command of English – for training and internal communication.
- Previous experience in customer service or tech support (6+ months preferred).
- Strong written and verbal communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Customer-focused mindset and active listening skills.
- Proactive, empathetic, and a team player.
- Interest in tech trends and IT topics.
- Ability to handle sensitive data with discretion and professionalism.
OFFER
- Full-time position with shifts from Monday to Friday, 9:00–21:00 – enjoy your weekends off!
- Hybrid work model available after 6 months.
- Competitive salary: 3,900 BGN/month.
- Modern office located close to public transport (bus and metro).
- Relocation support: travel expenses + accommodation if needed.
- Fully paid initial training and continuous upskilling through internal programs.
- Career growth through structured development and navigation programs.
- Access to health and wellness initiatives.
- Additional perks:
- Private Health & Life Insurance
- Multisport card
- Transport allowance
- Bonus for special life events
- Extra paid leave for education
- Corporate discounts
- Company events and more!
SKILLS
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