Customer Service Representative with German

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

• What is your role going to look like?
• Together with 8 team members you will be supporting the market for DACH
• Act as a primary point of contact for our clients and commercial teams
• Big part of your day will be order management - receiving, monitoring, and processing customer orders in SAP.
• You will also handle complaints or any other requests from our clients
• You can expect receiving requests primarily via phone or email (CRM)

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

• fluent in German and in English
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

• WELL certified offices (we’re the only office in CEE with Platinum certification in WELL, program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...))
• initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
• 25 days of vacation
• 4 paid sick days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program
• free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office